Operations Management

writing sample: Optimizing operations in a busy neighborhood coffee shop
Institution: warwick business school

A female barrista handing a coffee to a customer in a coffee shop

Can a local coffee shop increase customer flow efficiency and customer satisfaction by reassessing its process layout in anticipation of a growing customer base?

A cup of coffee with coffee art on a wooden table

This report explores the opportunity for Bwè Café, a Haitian-owned coffee shop located in a busy commuter town, to optimize its operations to accommodate the growing customer base anticipated due to the nearing completion of three new residential buildings. The analysis outlines a strategic action plan, encompassing the 5Vs and performance objectives framework, alongside a process type and layout analysis, to guide Bwè Café in improving efficiency, reducing wait times, and enhancing customer satisfaction.

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